Help and support

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Customer support
[email protected]
What to include
  • the reference of the operation (withdrawal, deposit or trade), if you have one;
  • the date, the amount and the crypto-asset;
  • a screenshot of any message you received.
We will never ask for your password, 2FA codes, seed phrase or remote access.
Do not send identity documents by e-mail or in a ticket: upload them in Verification.

Frequently asked questions

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Complaints

You can make a complaint free of charge, in the app (category “Complaint”) or in writing to the address above. We decide within two months at the latest.

How we handle complaints

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