Pre-Contractual Information

1. Identity of the provider

The services described in this document are provided by Coinbar s. r. o. ("Coinbar"), a crypto-asset service provider with its registered office in Slovakia. Coinbar provides the services on the basis of an authorisation granted by Národná banka Slovenska (NBS) under Art. 59 MiCA. The company name, the commercial register entry, the registered office, the number and date of the authorisation, the LEI and the contact addresses are set out below.

Competent authority: Národná banka Slovenska, Imricha Karvaša 1, 813 25 Bratislava (https://nbs.sk). NBS supervises Coinbar's compliance with MiCA and with the rules protecting financial consumers; its powers are laid down in zákon č. 747/2004 Z. z. o dohľade nad finančným trhom.

You can check Coinbar's authorisation in the public register kept by NBS and in the interim MiCA register of crypto-asset service providers published by the European Securities and Markets Authority (ESMA).

You can contact Coinbar by e-mail at [email protected] or through a support request in the app. Coinbar communicates with you in Slovak or English.

2. Services provided

Coinbar provides the following crypto-asset services within the meaning of Art. 3(1)(16) MiCA. The services are provided at a distance, through the Coinbar app.

Coinbar does not give investment advice or personalised recommendations. Information in the app (prices, charts, descriptions of crypto-assets) is not a recommendation to buy, sell or hold a crypto-asset.

3. Custody and administration of crypto-assets

Coinbar holds in custody and administers the crypto-assets on your Coinbar account (Art. 75 MiCA). How they are held is governed by the custody policy; a summary of it is available on request at [email protected].

4. Exchange — Coinbar Direct

Coinbar Direct is an exchange on Coinbar's own account: Coinbar is your direct counterparty, quotes you a firm price and settles the exchange from its own inventory. Your exchange is not passed on to any other trading venue. Prices are quoted in euro; because Coinbar does not hold euros for clients, the euro side of an exchange is settled in EURC at 1:1.

5. EUR deposits and automatic exchange into EURC

Coinbar does not hold euros for you and has no euro account in your name. The euros you send are automatically exchanged into EURC — an e-money token (EMT) pegged 1:1 to the euro — and held in custody like your other crypto-assets.

How a euro deposit works

1. You send a SEPA transfer (SEPA Instant included) to the client-funds account held with Verifo UAB, an electronic money institution established in Lithuania, quoting your personal reference (in the format CB-XXXXXXXX) shown in the app. The transfer must come from an account in your own name. This account holds only clients’ funds, separately from Coinbar’s operating accounts.
2. Coinbar matches the payment to you by the reference and the name of the payer and runs its checks (anti-money laundering and sanctions, the limits of your tier, the status of your identity verification). If a check cannot be completed, the amount is not exchanged.
3. On the day of receipt, on the basis of your prior consent, the amount is automatically exchanged into EURC at 1:1, with no fee and no spread, and credited to your segregated custody position.

Euros that cannot be exchanged — because you have not given or have revoked your consent, or because the payment cannot be matched to you — are returned to the account they came from by the end of the following business day. Euros held for anti-money-laundering reasons are kept segregated and, if they cannot be returned, are placed with a Slovak credit institution within the deadline set by Art. 70 MiCA.

Withdrawing euros to your bank account (exchange of EURC into euros and a SEPA transfer to your own verified IBAN through Verifo) is not yet available; it is planned for a later phase. Until then you can exchange EURC for the other crypto-assets offered.

6. Transfer of crypto-assets

At your request Coinbar transfers BTC, ETH, SOL and XRP from your account to an external address, and it receives the crypto-assets you send to your deposit addresses (Art. 82 MiCA). E-money tokens (USDC, EURC) are never transferred out of Coinbar and cannot be transferred to another client.

How a withdrawal works — five phases

1. 1. Request and validation

   You enter the address, the network and the quantity and confirm them with multi-factor authentication. Coinbar checks the format and checksum of the address and the network; for XRP a destination tag is required (or an express confirmation that the destination address does not use one), otherwise the request cannot be submitted.

2. 2. Compliance checks

   Coinbar checks that your identity verification is valid, screens the transfer against sanctions lists, analyses the destination address with Crystal Intelligence blockchain analytics and applies the Travel Rule. If a check fails or cannot be completed, the transfer is not executed, or it is put on hold and escalated to the AML Officer.

3. 3. Summary and confirmation

   Before you confirm, you see a summary with the fees and a warning that the transfer cannot be reversed; this step cannot be skipped.

4. 4. Approval and signing

   The transfer is approved internally by two people (four-eyes principle; enhanced approval above EUR 100,000), signed with MPC technology and broadcast to the network.

5. 5. Finality and receipt

   Coinbar monitors the transfer until it is final on the network — Bitcoin: 6 confirmations (about 60 minutes); Ethereum: finalised checkpoint (about 12–15 minutes); Solana: "finalized" status; XRP Ledger: validated ledger (about 3–5 seconds) — and gives you a receipt with its status: broadcast, confirmed, sufficiently irreversible, rejected, returned or suspended.

7. Costs and charges

Summary of the costs and charges (Art. 66 MiCA). All the costs of an operation are shown in the app before you confirm it. The complete list is in the Fee Schedule.

Full details: Fee Schedule

8. Risks

Crypto-assets are high-risk products. Before using the services, please read the Risk Warning. In summary:

• The price of crypto-assets can rise and fall sharply within a short time; you may lose part or all of the money you use.
• E-money tokens (USDC, EURC) depend on their issuer and may lose their peg to the currency they reference.
• Transfers on a blockchain are irreversible; a mistake in the address, the network or the destination tag can lead to a permanent loss.
• In volatile or abnormal markets quotes may be suspended (circuit breaker), so you may not be able to exchange at the moment you choose.
• Coinbar is your counterparty in every exchange (section 4).
• Technical and cyber risks: failures, attacks or the unavailability of networks, of Coinbar's systems or of its providers can delay or prevent operations.
• Changes in the law, in supervisory practice or in taxation may affect the services and the value of crypto-assets.

Crypto-assets and e-money tokens held with Coinbar are covered neither by the Deposit Protection Fund (Fond ochrany vkladov — zákon č. 118/1996 Z. z. o ochrane vkladov) nor by the Investment Guarantee Fund (Garančný fond investícií — zákon č. 566/2001 Z. z. o cenných papieroch a investičných službách).

In detail: Risk Warning

9. Onboarding, eligibility and anti-money laundering

Coinbar processes your personal data as controller under Regulation (EU) 2016/679 (General Data Protection Regulation, GDPR) and the Slovak data protection act (zákon č. 18/2018 Z. z. o ochrane osobných údajov). Details: Privacy Policy

10. The contract

Contract terms: Terms of Service

11. Right of withdrawal

As a consumer you have the right to withdraw from the contract concluded at a distance within 14 calendar days of its conclusion, without penalty and without giving any reason. This right is granted by zákon č. 311/2025 Z. z. o ochrane spotrebiteľa pri finančných službách na diaľku.

• The right of withdrawal concerns the framework contract (the Terms of Service).
• It does not apply to individual exchanges of crypto-assets, whose price depends on fluctuations in the financial market outside Coinbar's control; an exchange you have confirmed remains final (Art. 77(3) MiCA).
• To withdraw, send a clear statement by e-mail to [email protected] within the 14-day period, stating your name and the e-mail address of your account.
• After withdrawal, Coinbar returns your crypto-assets as described in section 10.

12. Complaints and out-of-court redress

Full procedure: Complaints Procedure

13. Governing law and courts

• The contract is governed by Slovak law — in particular, for consumers, zákon č. 40/1964 Zb. Občiansky zákonník (Civil Code) and, for business clients, zákon č. 513/1991 Zb. Obchodný zákonník (Commercial Code) — together with directly applicable EU law (MiCA).
• If you are a consumer, the choice of Slovak law does not deprive you of the protection of the mandatory rules of the law of the country of your habitual residence, under the rules on consumer contracts of Regulation (EC) No 593/2008 (Rome I).
• Jurisdiction follows the rules on consumer matters of Regulation (EU) No 1215/2012 (Brussels I bis): as a consumer you can sue Coinbar in the courts of Slovakia or of the country where you are domiciled, and Coinbar can sue you only in the courts of the country where you are domiciled.
• Proceedings before the Slovak courts are governed by zákon č. 160/2015 Z. z. Civilný sporový poriadok (Code of Civil Contentious Procedure).
• This does not affect your rights as a consumer under zákon č. 108/2024 Z. z. o ochrane spotrebiteľa and zákon č. 311/2025 Z. z. o ochrane spotrebiteľa pri finančných službách na diaľku.

14. Tax

• Coinbar does not give tax advice. You are responsible for your own tax obligations relating to crypto-assets; for tax residents of Slovakia they arise in particular from zákon č. 595/2003 Z. z. o dani z príjmov (Income Tax Act).
• From 1 January 2026 Coinbar collects data on crypto-asset users and their transactions and reports them to the Slovak tax authority (Finančná správa SR) under zákon č. 359/2015 Z. z. o automatickej výmene informácií o finančných účtoch, which transposes Directive (EU) 2023/2226 ("DAC8"). You must therefore provide information on your tax residence.

15. Regulatory references

This document is based in particular on: